WOW Your Customers With Systematic Love

Lately I’ve been reading The E-myth Revisited.  While this is a fantastic book for all business owners and is full of knowledge, there’s one particular story that really struck me. The author tells a story of his hotel stay at a small quaint lodge located near the Pacific Coast on a particularly cold night and after a long day of travel. … Read More

The Value of Awesome Customer Support

How to Rock at Customer Service I just had a really amazing customer service experience that contained a really awesome lesson for us small business owners.  I had recently bought a few T-shirts from CafePress.com. Overall the shirts were okay but I had a few quality issues with two of them — in fact, one had a hole in the … Read More